william.deaffie@googlemail.com

Hi, I'm William

Customer Service Professional

I'm a dedicated customer service professional with a passion for learning and helping others. I'm currently looking for new opportunities.

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William Deaffie

Professional Summary

I am a dedicated and results-oriented Customer Service Professional with a passion for helping others and solving problems. I thrive in fast-paced environments and am committed to providing exceptional support.

Relevent Skills

Client Engagement & Support

Empathetic communication Active listening Building rapport Non-judgmental support Crisis recognition Client advocacy

Problem-Solving & Resource Navigation

Systemic barrier analysis Creative solution development Information gathering Resource identification Breaking down complex issues

Cultural Humility & Anti-Oppression

Lived experience of systemic racism Understanding of Indigenous services Commitment to equitable practices Recognition of intersectional identities

Organizational & Time Management

Efficient workflow optimization Task prioritization Record-keeping Inventory management Scheduling

Computer Proficiency

Microsoft Office Suite Adaptive to new software

Teamwork & Collaboration

Fostering collaborative environments Contributing to team goals Working with diverse individuals

Employment History

Rachelle-Bery Logo

Supervisor

Rachelle-Bery | Montréal, QC | MAY 2021 – PRESENT

  • Directed team of 10, boosting performance and morale through effective leadership.
  • Managed inventory and ordering, optimizing stock levels and reducing waste by 15%.
Sumac Restaurant Logo

Line Cook

Sumac Restaurant | Montréal, QC | MAY 2019 – MAY 2021

  • Prepared high-quality dishes, maintaining consistency and presentation standards.
  • Collaborated with kitchen team to streamline service, reducing ticket times by 20%.
24/7 Intouch Logo

Your Job Title

24/7 Intouch | City, Province | MONTH YEAR – MONTH YEAR

  • Your responsibility here.
  • Another responsibility here.
ExpressVu Logo

Your Job Title

ExpressVu | City, Province | MONTH YEAR – MONTH YEAR

  • Your responsibility here.
  • Another responsibility here.
Bar Aigle Noir Logo

Night Cleaner

Bar Aigle Noir | Montréal, QC | AUG 2018 – MAY 2019

  • Maintained stringent cleanliness standards in all areas, ensuring compliance with health codes.
  • Collaborated with bar staff to coordinate cleaning schedules, improving operational efficiency.
1909 Taverne Moderne Logo

Dishwasher/Kitchen Helper

1909 Taverne Moderne | Montréal, QC | MAR 2018 – AUG 2018

  • Efficiently supported kitchen operations, enhancing workflow and reducing dish prep time.
  • Assisted in food preparation, contributing to team effort and supporting peak dining hours.
Safeway Logo

Produce Clerk

Safeway | Winnipeg, MB | JAN 2015 – DEC 2015

  • Managed produce inventory, ensuring freshness and quality, and enhanced customer satisfaction through effective display and service.
  • Trained new staff on produce handling procedures, improving team efficiency.

Semi-Dedicated Customer Care

24/7 Intouch | Winnipeg, MB | JAN 2014 – DEC 2014

  • Managed customer inquiries with high accuracy, ensuring compliance with service standards and effectively resolving issues.
  • Supported team in delivering exceptional customer service, maintaining high service quality standards.

Technical Support Agent

Bell ExpressVu | Winnipeg, MB | NOV 2012 – DEC 2014

  • Upheld meticulous inventory tracking and maintained warehouse organization and cleanliness.
  • Aided team in fast-tracking shipping operations, boosting overall productivity.
Petro-Canada Logo

Store Manager

Petro-Canada | Winnipeg, MB | JAN 2009 – OCT 2012

  • Oversaw daily operations, meticulously managing budget and stock levels.
  • Developed staff training programs, fostering a collaborative work environment that improved team morale and performance.
Mac's Convenience Store Logo

Assistant Store Manager

Mac's Convenience Store | Gimli, MB | JAN 2001 – DEC 2008

  • Managed inventory accurately, ensuring product availability and customer satisfaction.
  • Fostered a team-oriented environment that increased staff productivity and morale.

Education & Certifications

Microsoft Office Specialist: Associate (Microsoft 365 Apps)

Microsoft Learn | Online Course | 2025 (Currently Enrolled)

Comprehensive certification program covering advanced Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook.

Career Essentials in GitHub Professional Certificate

GitHub Education | 2024

Professional certification covering version control, collaborative development workflows, and GitHub best practices.

Zendesk Customer Service Professional Certificate

LinkedIn Learning | 2025

Specialized certification in customer service excellence using Zendesk platform.

Francisation Niveau 1-3

Centre Pauline Julien | Montréal, QC | 2017-2018

Developed proficiency in French communication, essential for working in Quebec's bilingual environment.

Chemical and Biosciences Diploma

Red River Community College | Winnipeg, MB | 2008

Comprehensive program covering chemical analysis, biological systems, and laboratory techniques.

University of Winnipeg Collegiate Senior 4 Diploma

University of Winnipeg Collegiate | Winnipeg, MB | 1996

Completed comprehensive secondary education with focus on academic excellence and preparation for post-secondary studies.

Contact Me

Feel free to reach out!

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